Frequently Asked Questions

Have questions? We've answered some of the most common ones below. If you can't find what you're looking for, feel free to contact our support team we're always happy to help.

 

1. How long does shipping take?

Shipping times vary depending on your location and the items ordered. Most orders are processed within 1–3 business days, and delivery typically takes 5–12 business days.

2. Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Shipping offers may vary based on your location and ongoing promotions.

3. Can I track my order?

Absolutely. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

4. What is your return policy?

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned in their original packaging.

5. What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging. We'll work quickly to resolve the issue.

6. Can I cancel or change my order?

Orders can usually be modified or canceled before they are processed for shipment. Please contact us as soon as possible after placing your order

7. What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available at checkout. All transactions are encrypted to protect your information.

8. Is my payment information secure?

Yes. Your privacy and security are important to us. We use industry-standard encryption and secure payment processing to keep your information safe.

9. Do your products come assembled?

Assembly requirements vary by product. Please refer to the product description for specific details and assembly instructions.

10. How do I care for my furniture and home décor?

Care instructions vary depending on the material. We recommend following the care guidelines provided on each product page to help maintain the quality and longevity of your purchase.

11. Do you ship internationally?

We ship to many countries around the world. Shipping availability and delivery times may vary depending on your location.

12. How can I contact customer support?

If you have any questions or need assistance, simply visit our Contact Us page or email our customer support team. We'll be happy to assist you as quickly as possible.

 

Still Have Questions?

We're here to help.

If you couldn't find the answer you were looking for, don't hesitate to reach out to our customer support team. We'll do our best to respond as quickly as possible.